[ operations ]

Director, Cx Business Systems

Location: Toronto
Work mode: Hybrid
Type: contractor
Listed: Sep 3, 2026

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[ About this role ]

Director, CX Business Systems at Braze to lead the Post Sales / Customer Experience business systems analysts and technical program managers team. This role defines the strategic roadmap for the CX technology stack, focusing on operational excellence and company growth.

Skills and focus areas

business process
best practices
technology mastery
operational excellence
ai adoption
customer engagement
expert/professional services
partner led delivery
customer success
customer support
technical support
leadership

Summary written by Ramai from the original posting. Full details and requirements are on Braze’s careers page.

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