Director, Cx Business Systems
Braze- Location
- New York City
- Work mode
- Hybrid
- Type
- contractor
- Listed
Applications go directly to Braze. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Director, CX Business Systems at Braze leads the Post Sales / Customer Experience (CX) business systems analysts and technical program managers team. This role defines the strategic roadmap for the CX technology stack, focusing on operational excellence and company growth. Responsibilities include defining and executing strategy, roadmap, development, ownership, and maintenance of business systems supporting Expert/Professional Services, Partner Led Delivery, Customer Success, and Customer/Technical Support.
Skills and focus areas
- business process
- best practices
- technology mastery
- operational excellence
- strategic roadmap
- ai adoption
- leadership
- team management
- customer engagement
- customer success
- technical support
- professional services
Summary written by Ramai from the original posting. Full details and requirements are on Braze’s careers page.
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