[ support ]
Director, Customer Experience
Ramp- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Ramp. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Ramp is hiring a Director, Customer Experience to lead teams and leaders serving customers across Phone, Email, and Chat within a 24/7 operation. This role is accountable for the performance of its channel portfolio, focusing on quality, speed, productivity, and customer satisfaction.
Skills and focus areas
- customer experience
- omni-channel support
- leadership
- team management
- customer service
- problem-solving
- communication
Summary written by Ramai from the original posting. Full details and requirements are on Ramp’s careers page.
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