[ support ]
Customer Support Specialist | On-site | Seattle
Grid- Location
- Seattle, WA
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Grid. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Customer Support Specialist at Grid in Seattle. This role involves answering customer questions, troubleshooting issues, gathering feedback, and guiding users through new product adoption via email and live chat. The specialist will also report product issues to engineering and suggest product improvements.
Skills and focus areas
- customer service
- troubleshooting
- communication
- problem solving
- customer needs assessment
- email support
- live chat support
Summary written by Ramai from the original posting. Full details and requirements are on Grid’s careers page.
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