Jobs at Grid

This is a lead-level Head of Customer Experience & AI Operations role at Grid in Seattle. The position focuses on building the future of customer support by leveraging AI, automation, data, and operational excellence to create a magical customer experience. The role involves designing AI-powered workflows, building customer-facing agents, identifying automation opportunities, and leading a team of customer support specialists.

Grid is hiring an Engineering Lead, Product Engineering in Seattle to build and scale their FinTech core. This role involves leading a backend engineering team, designing and operating critical data systems, and supporting AI/ML infrastructure.

Grid is hiring a Senior Backend Engineer for an on-site role in Seattle, WA. This engineer will build foundational systems for financial products, working across product, core financial systems, infrastructure, and data. The role involves owning critical components that scale and impact user experience, from distributed systems to product-facing features.

Senior Machine Learning Engineer at Grid in Seattle, WA. This role involves building and scaling core product lines, working with data to impact business progress and user success. Projects include fraud detection, risk underwriting, and predictive analytics for payout and repayment systems.

Risk Analyst at Grid in Seattle, WA. This role involves evaluating patterns and accounts to ensure platform safety, questioning existing policies with data-driven insights, and utilizing SQL for performance evaluation and anomaly detection.

Product Manager at Grid, an onsite role in Seattle, WA. This individual will build and scale user-facing financial products, working with engineering and business leaders to help users optimize taxes, bridge paychecks, and build credit. The role emphasizes product development, speed, and iteration with a data-driven approach.

Machine Learning Engineer at Grid in Seattle, WA. This role involves building and scaling core product lines by working with data to develop solutions for fraud detection, risk underwriting, and predictive analytics for payout and repayment systems. The engineer will also help set standards for statistical inference and machine learning practices.

Customer Support Specialist at Grid in Seattle. This role involves answering customer questions, troubleshooting issues, gathering feedback, and guiding users through new product adoption via email and live chat. The specialist will also report product issues to engineering and suggest product improvements.