Business Operations Manager | Seattle
Grid- Location
- Seattle, WA
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Grid. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
This is a lead-level Head of Customer Experience & AI Operations role at Grid in Seattle. The position focuses on building the future of customer support by leveraging AI, automation, data, and operational excellence to create a magical customer experience. The role involves designing AI-powered workflows, building customer-facing agents, identifying automation opportunities, and leading a team of customer support specialists.
Skills and focus areas
- ai
- automation
- data analysis
- operational excellence
- customer experience
- workflow design
- team leadership
- product management
- engineering collaboration
- problem-solving
- empathy
Summary written by Ramai from the original posting. Full details and requirements are on Grid’s careers page.
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