Customer Support Specialist
Pocket- Location
- San Francisco, California, Us
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Pocket. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Customer Support Specialist at Pocket responsible for frontline customer support, troubleshooting both hardware and software issues for a combined product. This role involves resolving tickets, improving the knowledge base for an AI agent, and acting as the voice of the customer to product and engineering teams.
Skills and focus areas
- customer support
- troubleshooting
- hardware
- software
- communication
- writing
- ai tools
- detail-oriented
- organization
- distributed teams
- email support
- chat support
Summary written by Ramai from the original posting. Full details and requirements are on Pocket’s careers page.
[ More at Pocket ]
The world's best AI note-taking device and app
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