Customer Support Manager - Center of Excellence
Groupon, Inc.- Location
- Los Angeles, CA
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Groupon, Inc.. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Groupon is hiring a Customer Support Manager for their Center of Excellence. This senior role involves owning high-stakes executive escalations end-to-end, auditing complex cases, making policy recommendations, conducting proactive outreach, and partnering with various internal teams. The role requires fluency with AI toolkits for case resolution and on-tone replies.
Skills and focus areas
- customer support
- escalations
- quality assurance
- policy development
- process improvement
- communication
- problem-solving
- ai tools
- social media management
- advanced english (c1-c2)
Summary written by Ramai from the original posting. Full details and requirements are on Groupon, Inc.’s careers page.
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