[ support ]
Customer Excellence Senior Analyst - Bogotá (german Speaker)
Nubank- Location
- Not specified
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Nubank. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Nubank is hiring a Customer Excellence Senior Analyst in Bogotá who is a German speaker. This role involves delivering first and second-level customer support across multiple channels, managing the CX knowledge base and training processes, and monitoring CX metrics to ensure an outstanding customer experience.
Skills and focus areas
- customer support
- chat support
- email support
- phone support
- back-office operations
- knowledge base management
- training
- process improvement
- customer feedback analysis
- german language
Summary written by Ramai from the original posting. Full details and requirements are on Nubank’s careers page.
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