[ support ]
Customer Excellence Senior Analyst - Bogotá (bilingual Experience)
Nubank- Location
- Not specified
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Nubank. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Nubank is hiring a Customer Excellence Senior Analyst in Bogotá. This role involves delivering customer support across multiple channels, managing the CX knowledge base and training, and monitoring CX metrics to ensure an outstanding customer experience.
Skills and focus areas
- customer support
- chat support
- email support
- back-office support
- phone support
- knowledge base management
- training
- customer feedback analysis
- bilingual experience
Summary written by Ramai from the original posting. Full details and requirements are on Nubank’s careers page.
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