Jobs at Airbnb

Senior Staff Machine Learning Engineer on the Growth Platform Engineering team at Airbnb. This role involves developing AI-powered solutions for Airbnb's agentic growth platform, driving the design and development of AI products from inception to production using cutting-edge AI techniques.

Principal Machine Learning Engineer at Airbnb focused on LLM fine-tuning and optimization. Responsibilities include fine-tuning state-of-the-art LLMs for various use cases and optimizing models for high-performance deployment on Airbnb's ML Infrastructure.

The Programs Operations Lead, Growth Levers at Airbnb is responsible for owning the operating system that coordinates the execution of growth levers such as incentives, host-funded promotions, and CRM. This role ensures these programs are brought onto a single roadmap and operating rhythm for effective cross-functional collaboration.

Senior Engineering Manager for Media Foundation at Airbnb. This role involves leading a team to build and operate the core platforms and infrastructure for photo and video capture, upload, processing, storage, and delivery across Airbnb's products at a global scale. Responsibilities include shaping team vision, day-to-day operations, technical deep dives, community engagement, and strategic planning.

Office Manager at Airbnb in Mexico City. This role coordinates daily office operations, supports local leaders and employees, and ensures the office is prepared to enable great work, connection, and gathering. The Office Manager partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace.

Product Manager, Services at Airbnb will build a new business line focused on guest services that enhance trips. This role involves imagining ideal user experiences, translating user needs into strategy, and leading cross-functional teams to execute product vision.

Airbnb is seeking a Lead, Advanced Analytics for their Community Support team in Bengaluru, India. This role involves designing and building metrics, creating sophisticated reporting tools and dashboards, and performing detailed data analysis to support strategic business and product initiatives.

Market Manager for Airbnb in Sydney, Australia. This role focuses on the retention, growth, and optimization of host entrepreneurs and rising hosts in assigned territories across Australia and New Zealand. Responsibilities include building host relationships, optimizing listings, improving pricing strategies, and managing supply acquisition.

Product Program Manager at Airbnb responsible for roadmap planning and program management. This role sits at the intersection of strategy and execution, driving the planning and delivery of priority products and providing executive visibility for bi-annual releases. The Program Manager acts as a force multiplier, improving the quality and velocity of cross-functional teams.

This is a Spécialiste Au Support Premium role at Airbnb in Canada. The specialist will provide exceptional customer service to the Airbnb community, acting as the first line of interaction with customers and internal stakeholders. Responsibilities include providing end-to-end support to key community members, particularly in the Luxury segment, and fostering strong user relationships.

Support Specialist, Safety at Airbnb in Canada. This frontline, contact center role involves directly interacting with customers to address a variety of safety concerns, including discrimination, personal safety threats, and exploitation. The position requires strong communication, problem-solving, and customer service skills, with an emphasis on empathy, judgment, and quick decision-making.

Senior Principal, Competitive Intelligence at Airbnb will report to the Director, Product & Performance. This role requires blending art and science to evaluate the competitive landscape, understand market dynamics, and deliver insights to leadership. The individual will be the go-to authority on competitors, adjacent marketplaces, and industry trends.

Senior Social Manager for Instagram at Airbnb in San Francisco. This role will define Airbnb's brand presence on Instagram, shaping content that reflects travel, culture, and belonging. The ideal candidate has deep platform expertise, creative instinct, editorial judgment, and a strong understanding of visual language and storytelling across formats like Reels, Carousels, and Stories.

Senior Machine Learning Engineer on the Trust team at Airbnb. This role involves designing, building, and productionizing ML systems to protect the platform and community from fraud, including account takeover, fake accounts, payment fraud, and bot detection.

This is a remote Support Specialist, Premium Support role based in Ireland. The candidate must be fluent in both English and French with advanced proficiency in spoken and written communication to support cases in both languages. Relocation support is available for candidates moving to Ireland.

Airbnb is hiring a Programs and Business Operations Lead to join their Services & Membership team. This role will develop and execute strategies to grow Airbnb's success, focusing on program development and operational rigor in an early-stage environment.

Airbnb is hiring a Customer Service Partner Operations Manager, Mandarin Speaking, based in Singapore. This role involves managing partner and service performance, operationalizing business process outsourcing, and balancing daily tasks with performance improvement in a fast-paced environment.

Senior Demand Strategy Lead for Airbnb Experiences, responsible for owning the end-to-end strategy for engaging guests across their lifecycle. This role defines success metrics, identifies effective strategies, and drives demand through owned content and lifecycle marketing, reporting to the Director of Global Demand.

Senior Business Solutions Engineer, Legal Tech at Airbnb. This role is within the BizTech organization and partners with the global Legal function to deploy AI-powered tools, implement legal systems and integrations, and automate workflows. The engineer will own system and tool changes end-to-end, focusing on practical solutions using internal tools and agentic AI.

Senior Machine Learning Engineer, Query Intelligence at Airbnb. This role focuses on query intelligence within the Relevance and Personalization team, working on critical projects to understand user intent from typed, tapped, or spoken queries. Responsibilities include developing AI technologies for search ranking, data pipelines, feature and model innovations, and leveraging various data types and large language models.

Growth Marketing Lead for Japan at Airbnb. This role involves developing and executing growth marketing strategies tailored to local nuances, leading cross-functional projects with regional and global teams, and identifying new growth opportunities for the Japanese market.

Machine Learning Engineer at Airbnb focused on Customer Support x Artificial Intelligence (CSxAI) initiatives. This role involves adopting Generative AI technologies to create intelligent and scalable customer service experiences. Responsibilities include developing and enhancing AI models, ML services, and tools such as LLM fine-tuning, RAG/Search, LLM evaluation, and feedback-based learning.

Airbnb is hiring an Engineering Manager for Guest & Host Services in London, UK. This role involves leading a team of software developers to build and improve hosting services, balancing short-term business needs with long-term technical stability. The manager will collaborate with cross-functional partners to develop new product experiences from ideation to implementation at scale.

Senior Executive IT Support Engineer at Airbnb within the AirSupport team. This role focuses on providing high-touch technology support to senior leaders and their Executive Business Partners, combining technical expertise with proactive planning and cross-functional leadership to resolve complex issues and improve the executive technology experience.

Principal in Strategic Finance & Analytics at Airbnb, supporting Acquisition. This role partners with senior leaders in Homes and Marketing to grow host supply by becoming a subject matter expert on host lead sourcing, pricing, and conversion. The individual will translate funnel performance, vendor economics, and marketing efficiency into actionable business recommendations for senior leadership.

Senior Data Scientist at Airbnb on the Guest & Host team. This role involves developing models, measurement frameworks, foundational data products, and intelligence to improve Airbnb's marketplace and products. Potential tracks include Pricing Data Science, Guest and Host Product Data Science, and Marketplace Data Science.

The Global Initiatives Curator at Airbnb is a design role focused on scaling the Curation team's impact for the Experiences business. This role involves leading new initiatives, solving cross-functional problems, and defining repeatable systems for quality and experience architecture globally.

Airbnb is seeking an Associate Legal Counsel for Japan. This role reports to the Associate General Counsel - Northeast Asia and will partner with various teams outside of Legal. Collaboration with regional and global legal teams is essential. The role requires the candidate to be based in Japan, with a preference for living in or commuting to the Tokyo office.

Airbnb is hiring a Support Specialist, Premium Support in Canada. This role involves providing end-to-end customer service support to key community members, including the Luxury segment, and requires strong communication skills in English and French, problem-solving abilities, and customer service expertise.

Senior Staff Machine Learning Engineer on the Trust team at Airbnb. This role involves developing technology to protect the community and platform from fraud, including online and offline fraud, onboarding, screening, identity, and reputation. The engineer will be a hands-on individual contributor, designing and delivering on a complex roadmap.

Senior Software Engineer on the Service Tools team at Airbnb in Brazil. This role focuses on improving the developer experience for backend engineers by building and enhancing tools for the standard development lifecycle, including AI integration, testing, and deployment.

Airbnb is hiring a Staff Platform Manager for Payments Regional Growth in Mexico. This role will focus on the Latin America region, which is a key growth area for Airbnb's payments. The manager will be responsible for navigating market-specific regulations, local payment ecosystems, and compliance requirements to drive growth through local payment methods, checkout optimization, and installments.

Staff Workday Integration Engineer at Airbnb responsible for defining integration strategy and technical roadmap. This hands-on role involves writing integration logic, owning production reliability, and making architectural decisions for Workday MCP and agentic integrations.

The Partner Operations Manager, Mandarin is a customer service management role at Airbnb. This position supports the global Delivery function by driving partner and service performance, with accountability for operationalizing and driving business process outsourcing. The role requires fluency in Mandarin and English.