Voice of the Customer Program Manager
Figma- Location
- San Francisco, California • New York, New York • United States
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Figma. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Figma is seeking a Voice of the Customer (VOC) Program Manager to build and manage a company-wide VOC program. This role will extract insights from customer-facing surfaces, Support, Sales, NPS, and community, translating them into actionable signals for Product, Engineering, and Support. The manager will own the full insight loop, from identifying pain points to tracking their resolution and communicating wins.
Skills and focus areas
- voice of the customer
- program management
- data analysis
- product management
- customer support
- sales
- nps
- community management
- cross-functional collaboration
- ai
Summary written by Ramai from the original posting. Full details and requirements are on Figma’s careers page.
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