[ operations ]

Vendor Operations & Governance Specialist

Location: Remote
Work mode: Remote
Type: full time
Listed: Sep 21, 2026

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[ About this role ]

Twilio is hiring a Vendor Operations & Governance Specialist to oversee and optimize global vendor partnerships. This role acts as the operational and governance bridge between Twilio and its partner sites, ensuring third-party contact centers meet SLAs, quality standards, and operational benchmarks.

Skills and focus areas

vendor management
operations management
governance
service level agreements (slas)
quality assurance

Summary written by Ramai from the original posting. Full details and requirements are on Twilio’s careers page.

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