Support Manager
Wolt- Location
- Almaty, Kazakhstan
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Wolt. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Wolt is hiring a Support Manager in Almaty, Kazakhstan. This role involves leading and coaching a team of Team Leads, driving operational KPIs like quality and customer satisfaction, and analyzing touchpoints to implement improvements. The Support Manager will also contribute to strategic initiatives and collaborate with other teams to enhance service levels.
Skills and focus areas
- leadership
- coaching
- performance management
- customer satisfaction
- service quality
- continuous improvement
- operational efficiency
- data analysis
- workforce management
- strategic initiatives
Summary written by Ramai from the original posting. Full details and requirements are on Wolt’s careers page.
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