[ support ]
Support Engineering Manager - Namer
Ashby- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Ashby. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Ashby is hiring a Support Engineering Manager for the Americas. This is a hands-on leadership role focused on bridging frontline Support with Product and Engineering by investigating complex technical issues, defining escalation standards, and mentoring Support Engineers.
Skills and focus areas
- technical investigation
- customer success
- mentoring
- escalation management
- triage
- problem diagnosis
- api usage
- database querying
- log analysis
- code-level understanding
Summary written by Ramai from the original posting. Full details and requirements are on Ashby’s careers page.
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