Supervisor, Customer Success Team
Coinbase- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Coinbase. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Supervisor, Customer Success Team at Coinbase. This role leads a team of CX agents and QA analysts supporting Coinbase Financial Services Europe Ltd (CBFSE) customers across phone, chat, and email. Responsibilities include monitoring and improving the quality and regulatory compliance of customer communications, adhering to MiFID and CySEC standards, and managing escalations.
Skills and focus areas
- customer success
- quality assurance
- regulatory compliance
- mifid
- cysec
- communication
- leadership
- risk management
- root cause analysis
Summary written by Ramai from the original posting. Full details and requirements are on Coinbase’s careers page.
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