Sr. Technical Operations Engineer, Customer Success (starlink)
SpaceX- Location
- Redmond, Washington
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to SpaceX. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
SpaceX is hiring a Sr. Technical Operations Engineer, Customer Success for their Starlink division in Redmond, Washington. This role focuses on improving the customer experience and product strategy for the Starlink internet service. Responsibilities include tracking user metrics, cross-functional problem-solving, process improvement, and managing feature launches and automation projects.
Skills and focus areas
- net promoter score
- customer contact ratio
- cancellation ratio
- customer satisfaction score
- product management
- project management
- automation
- data analytics
- technical problem solving
Summary written by Ramai from the original posting. Full details and requirements are on SpaceX’s careers page.
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