Snr Global Product Support Engineer Ii
Assembly- Location
- China > Shanghai
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Assembly. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Senior Global Product Support Engineer II at Assembly in Shanghai, China. This role involves acting as a single point of contact for customer technical issues, owning escalations, and leading cross-functional teams to resolve critical problems. Responsibilities also include driving improvements in tool performance and availability, managing non-conformances, and supporting new product introductions.
Skills and focus areas
- customer support
- escalation management
- root cause analysis
- cross-functional team leadership
- data analysis
- corrective and preventive actions
- non-conformance management
- 8d reporting
- new product introduction (npi)
- continuous improvement (cip)
- product expertise
- knowledge transfer
Summary written by Ramai from the original posting. Full details and requirements are on Assembly’s careers page.
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