[ support ]

Service Director

Assembly
Location
Japan > Kawasaki
Work mode
On-site
Type
full time
Listed

Applications go directly to Assembly. Ramai takes no fee for placement and no money for ranking.

[ About this role ]

The Service Director in Japan will lead a team of service operations managers and field service engineers to provide customer service and support to ASM Japan customers. This role is responsible for maintaining positive customer relationships, ensuring positive outcomes for end users and technology buyers, and delivering on customer satisfaction initiatives and key business results.

Skills and focus areas

  • customer relationship management
  • service operations
  • team leadership
  • coaching
  • revenue forecasting
  • performance management
  • safety
  • quality
  • mutual trust
  • respect
  • open communication

Summary written by Ramai from the original posting. Full details and requirements are on Assembly’s careers page.

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