Senior Manager - Support Operations
HighRadius- Location
- Los Angeles, CA
- Work mode
- On-site
- Type
- contractor
- Listed
Applications go directly to HighRadius. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
HighRadius is seeking a Senior Manager for Support Operations in Los Angeles, CA. This role involves leading a team of Functional Support Consultants responsible for providing high-quality support for SaaS products. Key responsibilities include team leadership, performance management against KPIs and SLAs, and overseeing daily operations to ensure efficient issue resolution and customer satisfaction.
Skills and focus areas
- team leadership
- coaching
- mentoring
- performance management
- support kpis
- sla management
- ticket management
- issue prioritization
- customer experience
Summary written by Ramai from the original posting. Full details and requirements are on HighRadius’s careers page.
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