[ operations ]
Senior Customer Success Operations Manager
Gitlab- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Gitlab. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Senior Customer Success Operations Manager at Gitlab. This role owns the operational processes, reporting, and programs supporting the Customer Success Management (CSM) function. The individual will partner with CS leadership, Revenue Strategy & Operations, Finance, and Sales to build foundations for effective CS operations at scale.
Skills and focus areas
- customer success operations
- reporting
- process ownership
- cross-functional collaboration
- problem-solving
- working in ambiguity
- documentation
- iteration
Summary written by Ramai from the original posting. Full details and requirements are on Gitlab’s careers page.
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