Product Support Specialist
Anthropic- Location
- Tokyo, Japan
- Work mode
- Hybrid
- Type
- full time
- Listed
Applications go directly to Anthropic. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Anthropic is hiring a Product Support Specialist in Tokyo, Japan. This role involves responding to, investigating, and tracking user needs, providing high-touch support to strategic customers, and identifying and closing gaps in technical knowledge. The specialist will handle user support cases in both English and Japanese, manage on-call tasks for high-urgency issues, and partner with internal teams to resolve user problems.
Skills and focus areas
- native-level japanese
- business-level english
- api debugging
- customer support
- problem-solving
- communication
- prioritization
- adaptability
- decision-making
- collaboration
Summary written by Ramai from the original posting. Full details and requirements are on Anthropic’s careers page.
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