Product Support Engineer - Namer
Ashby- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Ashby. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Ashby is hiring a Product Support Engineer in AMER. This role serves as the technical escalation point between frontline Support and Engineering, investigating complex issues involving integrations, APIs, permissions, data, reporting, migrations, and workflows. The engineer will use tools like Plain, GitHub, Datadog, and databases to provide validated escalations to the Product Engineering team.
Skills and focus areas
- api testing
- data mapping
- data migration
- troubleshooting
- customer support
- technical escalation
- root cause analysis
- documentation
Summary written by Ramai from the original posting. Full details and requirements are on Ashby’s careers page.
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