[ support ]

Partner & Enterprise Support Lead

Waymo
Location
San Francisco, California, Usa
Work mode
Remote
Type
full time
Listed

Applications go directly to Waymo. Ramai takes no fee for placement and no money for ranking.

[ About this role ]

The Partner & Enterprise Support Lead at Waymo will define and execute a global strategic vision to transform the partner and enterprise support organization into a tech-enabled, scalable operation. This role involves leading the deployment of specialization, innovative solutions, automation, and AI-driven strategies to empower partners and maximize operational scale and quality. The Lead will own the global organizational design, resource forecasting, and quality standards for a 24/7 global support network.

Skills and focus areas

  • strategic vision
  • organizational design
  • resource forecasting
  • quality standards
  • automation
  • ai
  • regulatory compliance
  • incident response
  • multi-channel support
  • multi-language support

Summary written by Ramai from the original posting. Full details and requirements are on Waymo’s careers page.

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