Operations Associate (user Support)
Basic Capital- Location
- Not specified
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Basic Capital. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Operations Associate (User Support) at Basic Capital, a fintech company focused on the retirement industry. This role is fully remote within the United States. The associate will be the primary point of contact for participants and plan administrators, answering questions, guiding users through account setup and changes, and resolving issues end-to-end.
Skills and focus areas
- customer support
- user support
- account setup
- enrollment
- rollovers
- distributions
- 401(k) knowledge
- issue resolution
- escalation
- content creation
- help center management
- saved replies
Summary written by Ramai from the original posting. Full details and requirements are on Basic Capital’s careers page.
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