Merchant Operations Manager - Center of Excellence
Groupon, Inc.- Location
- Los Angeles, CA
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Groupon, Inc.. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Groupon is seeking a Senior Merchant Operations Manager for their Center of Excellence. This role involves resolving complex merchant escalations, approving sensitive actions, and identifying root causes for recurring issues. The manager will also coach the team, set quality standards, and partner with various departments to improve processes and automation.
Skills and focus areas
- merchant escalations
- quality assurance
- process improvement
- automation
- cross-functional collaboration
- policy development
- performance tracking
- english (written and spoken)
Summary written by Ramai from the original posting. Full details and requirements are on Groupon, Inc.’s careers page.
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