Manager, Wfm Cx Operations
Coinbase- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Coinbase. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Senior Manager, Workforce Management on the Customer Experience team at Coinbase will lead the evolution of WFM into a strategic, AI-informed capability. This role owns capacity planning, workforce forecasting, and cost modeling across Consumer (CX) lines of business, translating complex workforce dynamics into decision-ready narratives for senior leadership.
Skills and focus areas
- capacity planning
- workforce forecasting
- cost modeling
- ai-informed planning
- scenario planning
- automation
- cross-functional partnerships
- financial modeling
- operational planning
- regulatory readiness
Summary written by Ramai from the original posting. Full details and requirements are on Coinbase’s careers page.
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