Manager, Smb Account Management
Block- Location
- Melbourne, Australia
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Block. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Manager, SMB Account Management at Block in Melbourne, Australia. This role leads a team of 8-10 SMB Account Managers focused on growth and retention for Square's SMB merchants, driving revenue expansion, software adoption, and churn reduction. The position requires reporting to the Head of Account Management for APAC and partnering with Product, Operations, and Sales.
Skills and focus areas
- account management
- team leadership
- revenue expansion
- software adoption
- churn reduction
- customer engagement
- business outcomes
- coaching
- team development
- cross-functional collaboration
- merchant feedback
Summary written by Ramai from the original posting. Full details and requirements are on Block’s careers page.
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