Manager, Customer Support Engineering
Lumafield- Location
- San Francisco, California
- Work mode
- Hybrid
- Type
- full time
- Listed
Applications go directly to Lumafield. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Manager, Customer Support Engineering at Lumafield is a technical and hands-on lead role. The individual will own customer issues from first response through resolution, handling technical troubleshooting and advising customers on Lumafield's solutions. This role involves triaging issues across hardware, firmware, embedded applications, and cloud software, and setting standards for problem investigation and customer communication.
Skills and focus areas
- customer support
- technical troubleshooting
- escalation management
- hardware
- firmware
- embedded applications
- cloud software
- account management
Summary written by Ramai from the original posting. Full details and requirements are on Lumafield’s careers page.
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