[ operations ]
Manager, Customer Success
Watershed- Location
- Not specified
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Watershed. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Watershed is hiring an experienced Manager for one of their North American Customer Success teams. This role focuses on developing, coaching, and building a team of CSMs, and designing and scaling the customer success function through 1:many engagement programs and improved lifecycle experiences.
Skills and focus areas
- customer success management
- team leadership
- coaching
- strategy development
- playbook creation
- systems and tools implementation
- cross-functional collaboration
- product advocacy
- sustainability reporting
- decarbonization
Summary written by Ramai from the original posting. Full details and requirements are on Watershed’s careers page.
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