Knowledge and Support Readiness Manager, Waymo Rider Support
Waymo- Location
- Tempe, Az, Usa
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Waymo. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
The Knowledge and Support Readiness Manager at Waymo will be responsible for managing the knowledge and training team, identifying curriculum gaps, and shaping new learning initiatives. This role involves analyzing agent proficiency data and training metrics to measure program impact and drive targeted action plans, ultimately owning the adoption of training materials to improve agent time-to-proficiency.
Skills and focus areas
- knowledge management
- training development
- data analysis
- performance metrics
- curriculum development
- agent readiness
- customer support
- communication
Summary written by Ramai from the original posting. Full details and requirements are on Waymo’s careers page.
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