Head of Technical Support
Duffel- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Duffel. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Head of Technical Support at Duffel, a travel tech company. This role involves leading and developing a team of Technical Support Engineers, ensuring the quality and effectiveness of the support function, and collaborating with other departments like Engineering and Product to improve customer experience and product development.
Skills and focus areas
- technical investigation
- customer communication
- coaching
- problem resolution
- api troubleshooting
- incident response
Summary written by Ramai from the original posting. Full details and requirements are on Duffel’s careers page.
[ More at Duffel ]
The complete toolkit to sell travel.
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