[ operations ]

Head of Account Management

Pylon
Location
Not specified
Work mode
On-site
Type
full time
Listed

Applications go directly to Pylon. Ramai takes no fee for placement and no money for ranking.

[ About this role ]

Pylon is hiring a Head of Account Management to own the broker-facing operating layer of their mortgage platform. This executive role involves creating systems, service standards, escalation models, and product feedback loops to ensure excellent broker support and streamline the mortgage process.

Skills and focus areas

  • account management
  • operations management
  • system design
  • service standards
  • escalation management
  • product feedback
  • pipeline visibility
  • broker communication
  • issue resolution

Summary written by Ramai from the original posting. Full details and requirements are on Pylon’s careers page.

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