Fraud Operations Manager
Preply- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Preply. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Preply is seeking a Fraud Operations Manager to lead their Fraud Operations team, which is part of the Customer Care organization. This role is responsible for protecting the financial integrity of the marketplace and ensuring a safe, trusted experience for users globally. The manager will own the function's strategy, operations, and people, including leading a team of Fraud Specialists, defining the roadmap, and improving KPIs like chargeback rate and dispute resolution SLAs.
Skills and focus areas
- fraud investigations
- dispute resolution
- chargeback management
- risk management
- team leadership
- performance coaching
- process design
- workflow optimization
- escalation protocols
- kpi tracking
- financial integrity
Summary written by Ramai from the original posting. Full details and requirements are on Preply’s careers page.
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