[ support ]
Director, Support Engineering
Sanity- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Sanity. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Sanity is seeking a Director of Support Engineering to manage and grow their Support Engineering function. This high-impact role involves leading a globally distributed team, owning support operations end-to-end, and acting as a liaison between customers and product/engineering teams.
Skills and focus areas
- engineering leadership
- customer empathy
- engineering excellence
- support organization scaling
- technical depth
- queue management
- triage
- sla adherence
- escalation management
- developer-first saas
Summary written by Ramai from the original posting. Full details and requirements are on Sanity’s careers page.
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