Director of Customer Success
Read AI- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Read AI. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Read AI is seeking a Director of Customer Success to lead and scale their post-sale customer organization. This role will oversee both strategic account management for larger accounts and high-volume customer success operations for self-serve customers. The ideal candidate will have experience leading account management teams, scaling customer operations, and improving technical support processes.
Skills and focus areas
- account management
- customer success
- customer engagement
- retention
- growth
- onboarding
- renewals
- expansions
- customer health
- escalations
- customer enablement
- adoption
Summary written by Ramai from the original posting. Full details and requirements are on Read AI’s careers page.
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