Director, Customer Experience Operations
Paperless Parts- Location
- Boston, MA
- Work mode
- Hybrid
- Type
- full time
- Listed
Applications go directly to Paperless Parts. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Paperless Parts is seeking a Director of Customer Experience Operations to build and scale the operational foundation for their Professional Services, Customer Success, Support, and Managed Services teams. This role will own strategy, analytics, capacity planning, and the technical stack to drive predictable growth and exceptional customer outcomes.
Skills and focus areas
- customer experience
- operations management
- strategy
- analytics
- capacity planning
- technical stack management
- resource forecasting
- business intelligence
- executive reporting
- process improvement
- workflow optimization
- data quality
Summary written by Ramai from the original posting. Full details and requirements are on Paperless Parts’s careers page.
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