Digital Support Manager (dsm)
Glide- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Glide. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Glide is seeking a Digital Support Manager (DSM) to provide post go-live support for clients. The role involves managing inbound support requests, diagnosing issues, partnering with clients on regulatory and operational workflows, and escalating problems to engineering or product teams. The DSM will also identify support patterns for product feedback and contribute to documentation.
Skills and focus areas
- client support
- financial institution operations
- regulatory environment
- core system configurations
- operational workflows
- issue escalation
- product feedback
- ai tools
- help article development
- training material development
- client-facing documentation
- written communication
Summary written by Ramai from the original posting. Full details and requirements are on Glide’s careers page.
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