[ support ]
Customer Support Engineer, Tier 2 - Mexico
JumpCloud- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to JumpCloud. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
This is a Tier 2 Customer Support Engineer role at JumpCloud, specializing in Windows and Active Directory. The engineer will act as a subject matter expert, handling high-complexity identity and directory integration escalations for enterprise customers and providing technical guidance to senior leaders.
Skills and focus areas
- technical troubleshooting
- customer communication
- identity management
- directory integration
- windows
- active directory
- radius
- sso
- saml
- scim
- log analysis
- xpath
Summary written by Ramai from the original posting. Full details and requirements are on JumpCloud’s careers page.
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