[ support ]
Customer Success Manager
Gamma- Location
- Not specified
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Gamma. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Customer Success Manager at Gamma responsible for the full customer lifecycle, focusing on transforming product adoption into thriving team and enterprise accounts. This role owns customer health, gross retention, and net dollar retention, requiring the design of onboarding and training programs, stakeholder management, and executive business reviews.
Skills and focus areas
- customer success
- account management
- onboarding
- training
- stakeholder management
- executive business reviews
- churn prevention
- product adoption
- customer feedback
- sales partnership
- playbook development
- scaled programs
Summary written by Ramai from the original posting. Full details and requirements are on Gamma’s careers page.
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