[ sales ]
Customer Success Manager
Factory- Location
- Not specified
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Factory. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Enterprise Customer Success Manager at Factory responsible for managing a portfolio of key accounts. This role focuses on driving adoption, enablement, and usage of Factory's product, building strategic partnerships with stakeholders, and ensuring customer success through repeatable plans and hands-on support.
Skills and focus areas
- customer success
- account management
- solutions engineering
- consulting
- enterprise customer support
- technical product knowledge
- relationship building
- stakeholder management
- onboarding
- workshop facilitation
- business reviews
- problem-solving
Summary written by Ramai from the original posting. Full details and requirements are on Factory’s careers page.
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