Customer Experience Team Lead
Whatnot- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Whatnot. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Whatnot is hiring a Customer Experience Team Lead to manage a team of agents focused on improving user experience through process improvement, order management, and problem-solving. The role involves ensuring detailed ticket analysis, providing user insights to the business, and partnering with cross-functional teams to enhance the product and customer experience.
Skills and focus areas
- customer experience
- process improvement
- order management
- problem-solving
- team leadership
- performance management
- user insights
- cross-functional collaboration
Summary written by Ramai from the original posting. Full details and requirements are on Whatnot’s careers page.
[ More at Whatnot ]
Whatnot is the largest livestream shopping platform in the U.S.
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