Crm Operations Manager
Yassir- Location
- Algiers, Algeria
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Yassir. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
The CRM Operations Manager will be responsible for the daily management, adoption, and continuous improvement of the CRM system. This role involves monitoring key operational KPIs, identifying performance issues, and coordinating with Product and Tech teams for incident resolution and feature development. The manager will also support teams in CRM usage through training and develop initiatives to enhance adoption.
Skills and focus areas
- crm
- operations management
- performance monitoring
- kpi tracking
- sla
- first response time
- resolution time
- backlog management
- productivity
- quality assurance
- csat
- user support
Summary written by Ramai from the original posting. Full details and requirements are on Yassir’s careers page.
[ More at Yassir ]
Yassir is the leading Super App for French Speaking Africa
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