[ operations ]

Credit Reporting Compliance Supervisor (hybrid)

Location: Chicago, IL
Work mode: Remote
Type: full time
Listed: Sep 3, 2026

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[ About this role ]

This is a hybrid Call Center Supervisor role at OnDeck Capital, focusing on credit report dispute resolution. The supervisor will lead a team responsible for investigating and resolving disputes, providing coaching, analyzing trends, and ensuring compliance with FCRA/Metro 2 guidelines.

Skills and focus areas

credit report dispute resolution
fcra regulations
metro 2 format
e-oscar system processing
leadership
team management
coaching
training
performance evaluation
analytical skills
problem-solving
written communication

Summary written by Ramai from the original posting. Full details and requirements are on OnDeck Capital’s careers page.

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