[ support ]
Complaints Analyst Iii
Coinbase- Location
- Hybrid
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Coinbase. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Coinbase is hiring a Complaints Analyst III to investigate and resolve consumer, regulatory, and litigation support complaints. The role involves gathering account data, transaction history, and customer communications to deliver accurate responses within SLA timelines, maintaining case records in Salesforce, and escalating complex issues.
Skills and focus areas
- complaint investigation
- customer communication
- case management
- documentation
- process improvement
- quality standards
- training
Summary written by Ramai from the original posting. Full details and requirements are on Coinbase’s careers page.
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