Trust & Safety Operations Manager
Suno- Location
- Not specified
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Suno. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
The Trust & Safety Operations Manager at Suno will own the operating floor of Trust & Safety, including review queues, vendor capacity, quality programs, SLAs, and escalation workflows. This role involves managing the human side of an enforcement system that blends automated decisioning with human judgment, ensuring it is fast, accurate, and cost-effective. The manager will report to the Trust & Safety lead and collaborate with Product, Eng, Legal, Comms, and the broader Operations team.
Skills and focus areas
- trust and safety operations
- vendor management
- capacity forecasting
- quality assurance
- service level agreements (slas)
- escalation management
- workflow management
- performance management
- training program management
- calibration
Summary written by Ramai from the original posting. Full details and requirements are on Suno’s careers page.
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