[ engineering ]

Technical Program Manager, Cx Intelligence & Ai

Coinbase
Location
Remote
Work mode
Remote
Type
full time
Listed

Applications go directly to Coinbase. Ramai takes no fee for placement and no money for ranking.

[ About this role ]

Technical Program Manager for CX Intelligence & AI at Coinbase. This role drives cross-functional execution across CX Ops, CX Programs, Product/Engineering, and Analytics to transform customer support into an AI-powered experience. Responsibilities include defining strategic roadmaps, planning programs with cross-product dependencies, and executing complex initiatives.

Skills and focus areas

  • program management
  • cross-functional execution
  • ai automation
  • strategic roadmap definition
  • product development
  • customer support
  • project management
  • communication
  • stakeholder management

Summary written by Ramai from the original posting. Full details and requirements are on Coinbase’s careers page.

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