[ operations ]
Sr. Technical Operations Engineer, Customer Success (starlink)
SpaceX- Location
- Bastrop, Texas
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to SpaceX. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
SpaceX is hiring a Sr. Technical Operations Engineer for Customer Success on the Starlink team in Bastrop, Texas. This role involves understanding and driving core user metrics, working cross-functionally to resolve user experience issues, and serving as a product manager for feature launches and automation projects.
Skills and focus areas
- net promoter score
- customer contact ratio
- cancellation ratio
- customer satisfaction score
- product management
- project management
- automation
- data analytics
- technical problem solving
- cross-functional collaboration
- process improvement
Summary written by Ramai from the original posting. Full details and requirements are on SpaceX’s careers page.
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