Social Support Associate, Customer Care Operations
Lyft- Location
- Toronto, Canada
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Lyft. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Social Support Associate for Lyft's Customer Care Operations in Toronto, Canada. This role involves representing Lyft on social media, responding to passenger and driver inquiries in real-time, and resolving issues with empathy and precision. The associate will triage problems, escalate when necessary, and collaborate with cross-functional teams to maintain a unified brand voice.
Skills and focus areas
- customer service
- social media
- communication
- issue resolution
- judgment
- organization
- self-motivation
- collaboration
- attention to detail
Summary written by Ramai from the original posting. Full details and requirements are on Lyft’s careers page.
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