[ product ]
Senior Product Manager, Customer Care Ai
Lyft- Location
- New York, New York
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Lyft. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Senior Product Manager, Customer Care AI at Lyft. This role focuses on building and optimizing AI agents for customer support interactions across chat and voice channels. The product manager will partner with engineering, data science, and ML teams to design agent capabilities, refine conversation flows, and define success metrics for AI agent development.
Skills and focus areas
- product management
- ai agent development
- customer support
- chat
- voice
- engineering partnership
- data science partnership
- ml partnership
- prompt engineering
- conversation design
- workflow analysis
- feedback loops
Summary written by Ramai from the original posting. Full details and requirements are on Lyft’s careers page.
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